EasyBill

EASY BILL

Pay All Your Bills Here

FAQ's


Which are the bills I can pay through Easybill?
Who is a bill Issuer?
Who is a Payer?
What are the cities supported by Easybill?
How can I pay my bills through EasyBill?
How do Easybill confirms payment and due date details?
How long does Easybill store my details?
Can I print a copy of my bill payment?
How can I perform EasyPay transactions from EasyBill?
How can I reactivate my EasyBill Account on a new computer?
How can I check the status of a transaction?
How can I log a complaint related to any transaction?
Can I view my wallet details?
Can I save my wallet details for future reference?
How can I check the status of a Airline/Bus transaction?
Can I take a re-print of a Airline/Bus ticket?
Can I take a re-print of a Airline/Bus ticket if the customer does not bring the ticket?
Can I cancel a previously booked Airline/Bus ticket?
Can I see the details of the cancelled tickets?
When will I get the refund of the cancelled tickets in my wallet?
What is the refund procedure if a PIN generated through Mobile re-charge does not function correctly?
What is the refund procedure if Instant Recharge does not happen?
Where can I log a complaint in case of a problem?
What will happen,if while making a payment the connection breaks and amount is deducted from my wallet without ticket/recharge coupon getting generated?
How can a shopkeeper become part of Easy Bill network?
What happens if I forget my login password?
What happens if I forget my payment gateway password?
What is the procedure to purchase I-Cash Card?
What is the use of I-Cash Card?
What are the rules governing I-Cash Card?
What is the maximum amount for which I can Purchase or Top Up I cash card?
What is the maximum number of I cash cards that can be generated?
Can the balance from one I cash card be transferred to another I cash card?
How do I see the movement of I cash limit/ transaction?
What is the validity period of I cash card?
How can I use the balance of I cash card once its validity has expired?
Where can I find I cash card details and pin if I misplace the same?
What if I did not receive an SMS after purchasing I-Cash Card?
How do I update my correct Mobile Number, in case a wrong mobile number used while generating the ICashCard?
What happened if my I-Cash Card transaction displays “In Process” status?
What happened if my transaction failed while using generated ICashCard and amount deducted?
How much time it will take to get my refund back (in case of canceling an IRCTC booked ticket using ICashCard)?
What details I need to provide when escalating a transaction related complained?
How can I re activate/ unblock my EBL account, in case of incorrect PG password attempts?
In how many attempts does the Login/ PG password get blocked?
Will customer get an instant SMS of confirmation for UBC transactions?
Where can I get KYC form?
What does 'UNKNOWN' transaction status means in DMR service?

Which are the bills I can pay through Easybill?

Easybill supports about 150 bill issuers of multiple utilities nationwide. Through Easybill you can pay bills of bill issuers which are present in your city, for a full list please go to billers



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Who is a bill issuer?

A bill issuer is a company or organization that issues a bill or invoice requesting payment for a product or service rendered to a customer or client.

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Who is a Payer?

A Payer is a person who pays the bill issuer for a product or service.

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What are the cities supported by Easybill?

Easybill has existence all over India, some cities are:

  • > AHMEDABAD
  • > AMBALA
  • > BANGALORE
  • > CHENNAI
  • > FARIDABAD
  • > GHAZIABAD
  • > GURGAON
  • > HISSAR
  • > JAIPUR
  • > JALANDHAR
  • > KARNAL
  • > KOLKATA
  • > LUDHIANA
  • > MUMBAI
  • > NAGPUR
  • > NASHIK
  • > NEW DELHI
  • > NOIDA
  • > PANIPAT
  • > PATIALA
  • > PUNE
  • > ROHTAK
  • > SONEPAT
  • > SURAT
  • > VADODARA
  • > YAMUNA NAGAR

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How can I pay my bills through EasyBill?

Below are the steps to follow to pay a bill at EasyBill:
1) Login into EasyBill website using your login id and password as provided; If you are not yet registered, please contact us at ccare@easybill.co.in.
2) Select the bill issuer for which you want to pay for.
3) Enter the bill details asked.
4) Confirm the bill details.
5) Log into our payment gateway by using your payment gateway username and password.
6) Confirm the payment details and re-enter your payment gateway password.
7) Confirmation number is displayed; please keep this number for future queries.
8) You can opt for printing the transaction in a full page or a half page short receipt.
9) You can perform a new transaction.

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How do Easybill confirms payment and due date details?

Depending on the transaction of bill issuer the payment; due date and other details of the payer are verified. If any mismatch is found, payer is asked to correct the details.

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How long does Easybill store my details?

We keep bill payment details of the payer for 3 months, please provide transaction confirmation number while requesting for query on payment details.

Can I print a copy of my bill payment?

Yes you can Print your bill payment details after you pay your bill through EasyBill. We strongly encourage the payer to print the bill payment details.

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How can I perform EasyPay transactions from EasyBill?

Please follow the below steps to perform any EasyPay transaction:
1) Select UBC from Payment Services Page.
2) Select EasyPay Service.
3) Enter valid Company Code from the table shown below.
Easypay Company Codes

COMPANY NAME COMPANY CODE
DISH TV 0001
EZEEGO1 EZGO
NAUKRI.COM 0003
JEEVANSATHI.COM 0004
GARUDA 0399
INDRA PRASTHA GAS LIMITED IGL
REDIFF 0805
TELEGRAPH 0602
SMILE CAR SERVICE 0806
TATA AIG 0105

4) Enter the reference number provided by the company.
5) Enter bill amount.
6) Enter the mobile number of the payer and click proceed.

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How can I reactivate my EasyBill Account on a new computer?

For security reasons, we discourage the use of EasyBill Account from multiple computers. Still if due to any reason, you need to use it on another computer; please follow the below listed steps to reactivate your account:
1) Login into EasyBill website using your login id and password as provided;
2) An Error will be displayed asking to REACTIVATE your account. Click on REACTIVATE button to confirm the reactivation.
3) An email will be sent to your mailbox of your USERID provided to us earlier.
4) Click on the reactivation link in the email to reactivate your account.
5) Now your account will be reactivated and you will be allowed to use EasyBill account on new computer.


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How can I check the status of a transaction?

Kindly follow the below mentioned steps to check the status of transaction:
1) Login into EasyBill website using your login id and password as provided.
2) Go to Manage Transactions option on the homepage.
3) Click on the Search Transaction tab.
4) Enter the transaction number.
5) Click on Search Details tab.
6) Transaction details will be displayed on the screen alongwith the description.


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How can I log a complaint related to any transaction?

For security reasons, we discourage the use of EasyBill Account from multiple computers. Still if due to any reason, you need to use it on another computer; please follow the below listed steps to reactivate your account:
1) Login into EasyBill website using your login id & password.
2) Go to Manage Money option on the homepage.
3) Click on the End of Day Settlement tab.
4) Scroll down till “for any queries or complaint click here” icon is displayed.
5) Click on the icon.
6) You will be routed to the complaint webpage.
7) Register your complaint.
8) Click on save option.
9) The complaint is registered at Easy Bill.


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Can I view my wallet details?

Yes, you can view your wallet details by selecting the Manage Money tab on the homepage and then clicking on the “Cash Details” option.


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Can I save my wallet details for future reference?

Yes, you can save your wallet details by selecting the desired format (excel/PDF) in the Cash details window and then clicking on the “Export” tab.


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How can I check the status of a Airline/Bus transaction?

Kindly follow the below mentioned steps to check the status of transaction:

1) Login into EasyBill website using your login id and password as provided.
2) Go to Manage Money option on the homepage.
3) Click on the Cash Details tab.
4) Transaction details will be displayed on the screen alongwith the description.
5) The same can be exported and saved in the desired format for future reference.


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Can I take a re-print of a Airline/Bus ticket?

Yes,you can take a re-print of a previously booked Airline/Bus ticket.
Kindly follow the below mentioned steps to take a re-print:

1) Login into EasyBill website using your login id & password.
2) Select Air Ticketing/Bus ticketing option on the homepage.
3) You will be routed to the Air/Bus booking page.
4) Click on the re-print tab.
5) Enter the Transaction ID (as printed on left top corner of the ticket below the barcode).
6) The ticket will be displayed in the preceeding window.
7) Click on the “Print” tab to take a printout of the ticket.


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Can I take a re-print of a Airline/Bus ticket if the customer does not bring the ticket?

Yes,you can take a re-print of a previously booked Airline/Bus ticket even if the customer does not bring the ticket.
Kindly follow the below mentioned steps to take a re-print:

1) Login into EasyBill website using your login id & password.
2) Go to Manage Money option on the homepage.
3) Click on the Cash Details tab.
4) Note down the ID mentioned in the “Ref ID” field.
2) Select Air Ticketing/Bus ticketing option on the homepage.
3) You will be routed to the Air/Bus booking page.
4) Click on the re-print tab.
5) Enter the transaction ID (Ref ID as noted earlier).
6) The ticket will be displayed in the preceeding window.
7) Click on the “Print” tab to take a printout of the ticket.


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Can I cancel a previously booked Airline/Bus ticket?

Yes, you can cancel a previously booked Airline/Bus ticket provided Online cancellation is allowed by the concerned provider (refer to fare rules at the time of booking the ticket or on the printed ticket)

Note:Commission on the ticket given earlier will also be reversed.


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When will I get the refund of the cancelled tickets in my wallet?

The refund amount shall be credited in your wallet on next day of cancellation as per the provider cancellation rules.


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What is the refund procedure if a PIN generated through Mobile re-charge does not function correctly?

The refund amount shall be credited in your wallet on next day of cancellation as per the provider cancellation rules.


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What is the refund procedure if a PIN generated through Mobile re-charge does not function correctly?

Normally it takes 20 minutes to update an account for recharge.In case of a problem, it is advised to wait for 24 hours after which the amount shall be automatically credited back to your wallet.If the problem still persists kindly mail on the below mentioned ID:

prepaid.support@easybill.co.in


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What is the refund procedure if Instant Recharge does not happen?

Normally it takes 20 minutes to update an account for recharge.In case of a problem, it is advised to wait for 24 hours after which the amount shall be automatically credited back to your wallet.If the problem still persists kindly mail on the below mentioned ID:

irecharge.support@easybill.co.in


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Where can I log a complaint in case of a problem?

You can log a complaint on the below mentioned email ID’s:

Utility Bill Payment ubc.support@easybill.co.in
Prepaid prepaid.support@easybill.co.in
Instant Recharge irecharge.support@easybill.co.in
Bus Ticketing busticket.support@easybill.co.in
Air Ticketing airticket.support@easybill.co.in



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What will happen,if while making a payment the connection breaks and amount is deducted from my wallet without ticket/recharge coupon getting generated?

In case a connection breaks while doing a transaction and ticket/coupon is not generated kindly go to Cash Details option on the homepage and note down the Ref ID.Now go to the booking/prepaid booking page and click on the re-print option and enter the Ref ID in the “Transaction ID” field.If it displays “Invalid Transaction ID” it means that transaction has not been completed.The limit for the same will be automatically reversed in your wallet within 30 mins.

If the ticket is displayed in the preceeding window it means that transaction has completed. Kindly take a printout and hand it over to the customer.


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How can a shopkeeper become part of Easy Bill network?

If you are interested in becoming an Easy Bill retailer then fill our Online Form which is available under “Registration” option and someone from our team will get in touch with you soon. Alternatively, you can send a mail on distributor@easybill.co.in with your shop details and someone from our team shall get in touch with you shortly.


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How can a shopkeeper become part of Easy Bill network?

If you are interested in becoming an Easy Bill retailer then fill our Online Form which is available under “Registration” option and someone from our team will get in touch with you soon. Alternatively, you can send a mail on distributor@easybill.co.in with your shop details and someone from our team shall get in touch with you shortly.


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What happens if I forget my login password?

Click on “Registration” button and then “Forgot password” button and fill the registered Email address and click “Send”. An email with the login password will be sent instantly.


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What happens if I forget my payment gateway password?

Click on “Registration” button and then “Forgot password” button and fill the registered Email address and click “Send”. An email with the payment gateway password will be sent instantly.


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What is the procedure to purchase I-Cash Card?

Click on "ICashCard" button on home page and then click on "Generate Card". Fill all the required KYC details (First Name, Middle Name, Last Name, Mother’s Maiden Name, Date of Birth, Address, State, ID Proof and ID Proof Number). Click on “Proceed” Button which leads user to Generate ICashCard page. Fill all the required fields to generate a card:

  • CARD VALUE: Enter the Face value of the Card to be created.
  • MOBILE NUMBER: Enter valid 10 digits Mobile Number. (Very Important for Cash Card details communication)
  • DATE OF BIRTH: Enter valid date format (DD/MM/YYYY). Age should be 18 years or above.
  • BILL Amount: It should be between Rs.100 and Rs.10000 (Both Inclusive).
Click on “Proceed” button which forwards user to input review page. After confirming the input user enters payment gateway details. Clicking on “Pay” button completes the ICashCard transaction. It generates a payment confirmation receipt. Please note Down the Serial Number, Card Number and Pin Number for future utilization and reference. User will get a SMS on his/her Mobile Number which includes Serial Number, Card Number & Pin Number. No restrictions of creating Card in multiple of 100 (we can create a card for 101, 203, 507, 786, 876, 999, etc).


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What is the use of I-Cash Card?

I-Cash Card is used to purchase railway tickets at https://www.irctc.co.in only.


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What are the rules governing I-Cash Card?

Rules governing I cash card are as follows
• Face value of ICC Card is the maximum amount that the retailer can maintain at any given time.
• The retailer can purchase a maximum amount of Rs 10,000 on a particular card.
• It is advisable for the retailer to purchase a higher face value card while purchasing the first time.
• A retailer can purchase any number of cards, based on the limit available in his wallet.
• In case he requires a higher value card, the retailer will need to fill in a KYC Form and submit to the Distributor along with the required documents as mention therein. This is as per RBI Guidelines.
• Once the retailer submits KYC Form and it is approved, he can then purchase a card with maximum amount of Rs 50,000.


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What is the maximum amount for which I can Purchase or Top Up I cash card?

I cash card can be purchased for a maximum of Rs. 10000. The maximum amount for which I cash card be top up is equal to the amount it was purchased for.


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What is the maximum number of I cash cards that can be generated?

Any number of I cash cards can be generated.


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Can the balance from one I cash card be transferred to another I cash card?

No, the cash balance of a I-Cash Card is non-transferrable.


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How do I see the movement of I cash limit / transaction?

Click on "View ICashCard Detail" option under "ICashCard". Enter Card number and click on "Get Details" button, system will display the balance (Current Value), Face Value & Topup Limit of Card. Card holder can view his transactions at IRCTC site only.


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What is the validity period of I cash card?

Its one year from the day of purchase/ limit top up.


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How can I use the balance of I cash card once its validity has expired?

As per the RBI guidelines for ICashCard limits are non transferable and the validity cannot be renewed once the card expires, hence, once the card gets expired the balance cannot be used, as a result it’s advisable to exhaust all the balance on card before expiry.


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Where can I find I cash card details and pin if I misplace the same?

Go to "ICashCard" option on home page, then click "View ICashCard Transaction" on right top and enter the date span in which the card has been purchased. Note down the Serial Number which has been reverted as a successful card generation transaction. Click "Resend SMS" on bottom of the page. A new window opens up of ICashCard. Enter login details given in EBL window. Click on “Resend SMS” option from Reports menu. Enter Serial Number & Mobile Number (which has been used for creating Card). System will generate an SMS consisting Card Number, Serial Number, PIN and Card Value and send the same to the mobile number used while card creation. The SMS will be sent to the mobile number within one hour from the request. In case the same has not been resolved, initiate the case to customer care.


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What if I did not receive an SMS after purchasing I-Cash Card?

Go to "ICashCard" option on home page. Click "Resend SMS" on bottom of the page. A new window opens up of ICashCard. Enter login details given in EBL window. Click on “Resend SMS” option from Reports menu. Enter Serial Number & Mobile Number. System will generate an SMS consisting Card Number, Serial Number, PIN and Card Value and send the same to the mobile number used while card creation. The SMS will be sent to the mobile number within one hour from the request. In case the same has not been resolved, initiate the case to customer care.


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How do I update my correct Mobile Number, in case a wrong mobile number used while generating the ICashCard?

Go to "ICashCard" option on home page. Click "Send Mail (Mobile Number Update Request)" option on right side of the page. Enter Serial Number & Mobile Number. System will send a mail consisting Serial Number, Transaction Date, Easy Bill Transaction ID, Invalid Mobile Number and Correct Mobile Number. Mobile number correction will be done within one day time period and an automatic SMS will be sent accordingly after correction. In case the same has not been resolved, initiate the case to customer care.

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What happened if my I-Cash Card transaction displays “In Process” status?

We are managing those transactions and resolving them within one hour. In case of failure in card generation, the refund will process automatically to the retailer wallet. In case the same has not been resolved, initiate the case to customer care.

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What happened if my transaction failed while using generated ICashCard and amount deducted?

In case of failed transaction while using generated ICashCard, amount will be refunded within two working days. In case the same has not been resolved, initiate the case to customer care.

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How much time it will take to get my refund back (in case of canceling an IRCTC booked ticket using ICashCard)

In case of IRCTC transaction using ICashCard, refund will take 3 working days from the date of cancellation. In case the same has not been resolved, initiate the case to customer care.

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What details I need to provide when escalating a transaction related complained?

Following information needs to be provided
• Distributor’s DA number
• Retailer’s WA number
• Transaction ID
• Transaction Amount
• Reason of complaint


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How can I re activate/ unblock my EBL account, in case of incorrect PG password attempts?

On three unsuccessful attempts to enter PG Password, Account would get blocked and an email with a link to activate the account will be sent on the registered email address. On clicking the link the account gets activated. For accessing Login or PG, user can go to Forgot Password option to get the passwords on his registered e-mail account.


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In how many attempts does the Login/ PG password get blocked?

Login/ PG password gets blocked after three unsuccessful attempts.


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Will customer get an instant SMS of confirmation for UBC transactions?

No, customer will not receive and SMS of confirmation of payment for UBC transactions.


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Where can I get KYC form?

This form can be downloaded from here.


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What does 'UNKNOWN' transaction status means in DMR service?

UNKNOWN status means transaction is disputed with BENEFICIARY BANK. As per NPCI (National Payment Corporation of India) status for the transaction will be updated tentatively within 3 working days time.


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